Store regulations www.SalamanDRY.com
I. GENERAL PROVISIONS
1. These Regulations define the general terms and conditions of sales via the SalamanDRY.com online store in the SalamanDRY.com domain run by SalamanDRY based in Wrocław, Poland, and specify the rules and conditions for the provision of free services by electronic means by the online store.
2. The Regulations are made available on a continuous basis on the store's website on the "Terms and conditions of use" subpage in a way that allows Users to reproduce and record its content.
II. DEFINITIONS
1. The terms used in the Regulations mean:
a. Working days – days of the week from Monday to Friday, excluding public holidays.
b. Delivery – the actual act of delivering to the Customer by the Seller, through the Supplier, the Goods specified in the order.
c. Supplier – the entity with which the Seller cooperates in the delivery of Goods, i.e.:
1. InPost sp. z o. o. based in Kraków at ul. Pana Tadeusza 4, 30-727 Kraków, entered into the register of entrepreneurs kept by the District Court for Kraków - Śródmieście, 11th Commercial Division of the National Court Register under KRS number 0000543759, NIP: 6793108059, REGON: 3607810850, providing professional courier services.
d. Password – a string of letters, digits or other characters selected by the Customer during Registration in the Online Store, used to secure access to the Customer Account in the Online Store.
e. Customer – an entity to which, in accordance with the Regulations and legal provisions, services may be provided electronically or with which a Sales Agreement may be concluded.
f. Consumer – a natural person concluding a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.
g. Customer Account – an individual panel for each Customer, made available to him by the Seller, after the Customer has completed Registration and concluded an agreement to provide the service of maintaining a Customer Account.
h. Login – individual identification of the Customer, determined by him, consisting of a sequence of letter, digital or other characters, required together with the Password to create a Customer Account in the Online Store.
i. Electronic Payments Operator – a payment institution acting as an intermediary between the Customer and the Seller in making payments, i.e.:
1. PayU S.A. company based in Poznań, 60-166 Poznań, ul. Grunwaldzka 182, entered into the Register of Payment Services under number IP1/2012, entered into the Register of Entrepreneurs kept by the District Court in Poznań - Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under KRS number 0000274399, NIP: 7792308495, REGON 300523444.
j. Entrepreneur – a natural person, a legal person or an organizational unit that is not a legal person, which is granted legal capacity by law, conducting business or professional activity on its own behalf and performing a legal act directly related to its business or professional activity.
k. Regulations – content of the provisions of these regulations.
l. Registration – an actual activity performed in the manner specified in the Regulations, required for the Customer to use all functionalities of the Online Store.
m. Seller – SalamanDRY based in Wrocław (54-618), Poland, ul. Postępowa 87a/4, NIP: 5732801015, REGON: 022490955.
n. Store Website – websites under which the Seller runs the Online Store, operating within the domain www.SalamanDRY.com.
o. Goods – a product presented by the Seller via the Store's Website, which may be the subject of a Sales Agreement.
p. Durable medium – a material or tool enabling the Customer or the Seller to store information addressed personally to him, in a way that allows access to the information in the future for a period of time appropriate to the purposes for which this information is served and which allows the reproduction of the stored information in an unchanged form.
r. Sales contract – a sales contract concluded remotely, on the terms specified in the Regulations, between the Customer and the Seller.
s. User – an Internet user using the Store, purchasing or intending to purchase goods or services presented by the Seller via the Store.
III. TERMS OF USE OF THE SALAMANDRY.COM STORE
1. A User who is a natural person may use the Store provided that he or she has full legal capacity.
2. A User who is not a natural person may use the Store through persons authorized to act on his behalf.
3. The Seller will make every effort to ensure that the Online Store can be used by Internet users using all popular web browsers, operating systems, types of devices and types of Internet connections. The minimum technical requirements to use the Store Website are a web browser of at least Internet Explorer 11 or Chrome 39 l. or FireFox 34 or Opera 26 or Safari 5 (or their newer versions), with Javascript enabled and an Internet connection with a bandwidth of at least 256 kbit/s.
4. The Seller uses the mechanism of "cookies", which, when Customers use the Store's Website, are saved by the Seller's server on the hard drive of the Customer's end device. Detailed rules for the operation of "cookies" are described in the document: "Privacy Policy", available on the "Privacy Policy" subpage of the SalamanDRY.com Online Store.
5. It is prohibited for the Customer to provide illegal content and for the Customer to use the Online Store, the Store's Website or free services provided by the Seller in a manner contrary to the law, good practices or violating the personal rights of third parties.
6. The Seller declares that the public nature of the Internet and the use of services provided electronically may involve the risk of obtaining Customer data by unauthorized persons, therefore Customers should use appropriate technical measures to minimize the above threats. In particular, it is recommended to use antivirus programs and programs that protect the Users' identity.
IV. REGISTRATION IN THE STORE
1. In order to create a Customer Account, the Customer registers free of charge by completing the registration form provided by the Seller on the Store's Website and sending it electronically to the Seller by selecting the appropriate function included in this form.
2. Registration is not necessary to place an order in the Online Store.
3. During Registration, the Customer sets an individual Password. The Seller never asks the Customer to provide him with the Password in any form.
4. When completing the registration form, the Customer has the opportunity to read the Regulations and accept its content by marking the appropriate field in the form.
5. During Registration, the Customer may voluntarily consent to the processing of his or her personal data for marketing purposes (hereinafter referred to as marketing consent) by checking the appropriate box in the registration form.
6. The Customer's marketing consent is not required to conclude a Sales Agreement with the Seller or an agreement to provide electronically the service of maintaining a Customer Account.
7. If marketing consent is granted, the Seller clearly informs about the purpose of collecting the Customer's personal data, as well as about the known or expected recipients of this data. Expressing consent means, in particular, consent to receiving commercial information from the Seller to the Customer's e-mail address provided in the registration form.
8. Marketing consent may be withdrawn at any time by submitting an appropriate declaration by the Customer to the Seller on a durable medium. Such a declaration may be sent to the Seller's address, for example via e-mail.
9. After sending the completed registration form, the Customer immediately receives confirmation of Registration by the Seller by e-mail to the e-mail address provided in the registration form. At this moment, an agreement for the electronic provision of the Customer Account management service is concluded.
10. The User is obliged not to disclose his login and password used to log in to the Store to third parties.
V. RULES FOR THE EXECUTION OF ORDERS
1. The Seller sells by electronic means via the Internet. If orders are placed electronically, they are accepted via the websites available in the domain www.SalamanDRY.com.
2. The Seller's current contact details can be found on the appropriate information page of the Store.
3. The Customer may place orders in the Online Store via the Store's Website 7 days a week, 24 hours a day.
4. Users have the option to:
a. use the Store without the need to register, or
b. register in the Store using the User's access data.
5. All prices given on the Store's Websites are gross prices (including VAT). For each product sold, a sales document (VAT invoice) is issued, which will be delivered in the shipment with the goods and/or electronically to the e-mail address provided by the Customer when placing the order.
6. The Customer placing an order via the Store's Website completes the order by selecting the Goods he is interested in. The Goods are added to the order by selecting the "ADD TO CART" command under the given Goods presented on the Store's Website. After completing the entire order and indicating the Delivery method and payment method in the "CART", the Customer places the order by sending the order form to the Seller by selecting on the Store's Website. "PLACE ORDER" button.
7. Each time before sending the order to the Seller, the Customer is informed about the total price for the selected Goods and Delivery, as well as about any additional costs that he is obliged to incur in connection with the Sales Agreement.
8. Placing an order constitutes an offer by the Customer to the Seller to conclude a Sales Agreement for the Goods that are the subject of the order.
9. After placing the order, the Seller sends information about the acceptance of the order for processing to the e-mail address provided by the Customer. Information about acceptance of the order for execution is the Seller's declaration of acceptance of the offer referred to above and upon receipt by the Customer, a Sales Agreement is concluded.
10. After concluding the Sales Agreement, the Seller confirms its terms to the Customer by sending them on a Durable Medium to the Customer's e-mail address.
VI. PAYMENT METHODS
1. The following payment methods are possible:
a. Online transfer – a form of electronic payment supported by the Electronic Payments Operator.
2. The Customer is obliged to pay the price for the ordered Goods, including the costs of possible delivery, no later than within 14 days from the date of conclusion of the contract.
3. Any additional costs related to individual forms of payment are specified each time in the order summary.
4. In the case of certain types of assortment, the Seller reserves the right to limit the method of payment or delivery by not providing specific payment and delivery options. Each time, information about the limitation is included in the description of the Goods.
VII. DELIVERY TO THE ADDRESS PROVIDED
1. The ordered product is delivered with the help of Suppliers who are specialized postal operators or courier companies.
2. The place of performance related to the purchase of products at www.SalamanDRY.com is the delivery address indicated by the Customer.
3. The Seller posts information on the Store's Website about the number of Business Days needed for Delivery and execution of the order.
4. The delivery and order completion date indicated on the Store's Website is counted in Business Days:
a. On delivery - from the moment the Customer places the order,
b. Online transfer – after the payment is received.
5. On the day the Goods are sent to the Customer, information confirming that the shipment has been sent by the Seller is sent to the Customer's e-mail address.
6. In the case of personal collection, the parcel must be collected within 14 days of receiving information about the possibility of collecting the product.
7. In the event of the Customer's absence at the address indicated by him, provided when placing the order as the Delivery address, the Supplier's employee will leave a notice or attempt to contact him by phone in order to arrange a date when the Customer will be present. If the ordered Goods are returned to the Online Store by the Supplier, the Seller will contact the Customer by e-mail or telephone, re-arranging the date and cost of Delivery with the Customer.
8. The Customer should check the delivered shipment at the time and in the manner accepted for shipments of a given type in the presence of the Supplier's employee.
9. If the shipment is found to be missing or damaged, the Customer also has the right to request the Supplier's employee to prepare an appropriate report.
VIII. COMPLAINT PROCEDURE
1. Products available in the SalamanDRY.com store offer are brand new, free from physical and legal defects, unless it is stated otherwise in a specific offer.
2. All products available at www.SalamanDRY.com have been legally introduced to the Polish market.
3. The Seller is liable to the Customer under the warranty if the Goods have a physical or legal defect.
4. The seller also provides a warranty for the products he sells.
5. The warranty is granted for a period of 24 months from the moment the product is delivered to the Customer.
6. The warranty applies only and exclusively within the territory of the Republic of Poland.
7. If the goods have a defect, the Customer may under warranty or guarantee:
a. submit a declaration of price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without excessive inconvenience to the Customer replaces the defective Goods with defect-free ones or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the Goods with a defect-free one or to remove the defects. The Customer may, instead of removing the defect proposed by the Seller, request replacement of the Goods with a defect-free one or instead of replacing the Goods, request removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing excessive costs, the value of the Goods free from defects, the type and significance of the defect found, and the inconvenience to which the Customer would be exposed to a different method of satisfaction are taken into account.
b. demands replacement of the defective Goods with defect-free ones or removal of the defect. The Seller is obliged to replace the defective Goods with those free from defects or remove the defect within a reasonable time without excessive inconvenience to the Customer. The Seller may refuse to satisfy the Customer's request in the manner chosen by the Customer if it is impossible or would require excessive costs compared to the other possible method of achieving compliance with the sales contract. The costs of repair or replacement are borne by the Seller.
8. The Customer who exercises the rights under the warranty or guarantee is obliged to deliver the defective item to the Seller's address along with a completed notification form available on the website www.SalamanDRY.com in the "RETURNS AND COMPLAINTS" section and proof of purchase - an invoice or a fiscal receipt.
9. The cost of delivering the goods by the Buyer will be refunded to the Buyer by the Seller after the complaint has been positively considered. The Seller refunds the delivery cost by bank transfer to the details provided by the Buyer in the application form. The amount of these costs is estimated at a maximum of PLN 13 (according to the retail price list of Poczta Polska for an economy postal parcel).
10. The cost of returning the Goods to the Customer is covered by the Seller.
11. Any complaints related to the Goods or the implementation of the Sales Agreement may be sent by the Customer in electronic form to the e-mail address: hello@SalamanDRY.com or in writing to the following address: SalamanDRY, ul. Postępowa 87a/4, 54-618 Wrocław.
12. In order to consider the complaint about the Goods, the Customer should send the complained Goods to the Seller at the following address: SalamanDRY, ul. Postępowa 87a/4, 54-618 Wrocław.
13. The Seller will, no later than 14 days from the date of the request containing the complaint, respond to the complaint about the Goods or the complaint related to the implementation of the Sales Agreement submitted by the Customer.
IX. WITHDRAWAL FROM A CONTRACT CONCLUDED AT A DISTANCE
1. The Customer who is a Consumer who has concluded a Sales Agreement may withdraw from it without giving a reason within 14 days.
2. The period for withdrawing from the Sales Agreement begins from the moment the Customer or a third party indicated by him, other than the carrier, takes possession of the Goods.
3. The Customer may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller.
4. To meet the deadline, it is enough to send a declaration before its expiry in electronic form to the e-mail address: hello@SalamanDRY.com or in writing to the following address: SalamanDRY, ul. Postępowa 87a/4, 54-618 Wrocław, Poland. This declaration may also be sent in the shipment along with the returned goods. In the case of a form submitted via e-mail, the Seller shall immediately confirm to the Customer its receipt on a durable medium.
5. The returned goods should be sent to the following address: SalamanDRY, ul. Postępowa 87a/4, 54-618 Wrocław, Poland.
6. In the event of withdrawal from the Sales Agreement, it is considered null and void.
7. If the Customer submitted a declaration of withdrawal from the Sales Agreement before the Seller accepted his offer, the offer ceases to be binding.
8. The Seller is obliged to immediately, no later than within 14 days from the date of receipt of the Customer's declaration of withdrawal from the Sales Agreement, return all payments made by him, including the cost of Delivery. The Seller may withhold the refund of payments received from the Customer until he receives the Goods back or until the Customer provides proof of returning the Goods, depending on which event occurs first.
9. If the Customer exercising the right of withdrawal has chosen a method of delivery of the Goods other than the cheapest usual method of Delivery offered by the Seller, the Seller is not obliged to reimburse the Customer for any additional costs incurred.
10. The Customer is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the date on which he withdrew from the Sales Agreement. To meet the deadline, it is enough to return the Goods to the Seller's address before the deadline.
11. In the event of withdrawal, the Customer bears only the direct costs of returning the Goods. The amount of these costs is estimated at a maximum of PLN 13 (according to the retail price list of Poczta Polska for an economy postal parcel).
12. The Customer is liable for any reduction in the value of the Goods resulting from using them in a manner beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
13. The Seller refunds the payment using the same payment method used by the Customer.
14. The right to withdraw from the contract does not apply to, among others: to the contract:
a. in which the subject of the service is a non-prefabricated item, manufactured according to the Customer's specifications or serving to meet his individual needs;
b. in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
c. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package for health protection or hygiene reasons if the packaging was opened after delivery;
d. in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items;
e. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
f. for the supply of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the Customer, before the deadline for withdrawal from the contract.
X. PERSONAL DATA PROTECTION
1. The Seller is the administrator of Customers' personal data provided voluntarily as part of Registration, placing a one-time order and as part of the provision of electronic services by the Seller or under other circumstances specified in the Regulations.
2. The Seller processes Customers' personal data in order to fulfill orders, provide services by electronic means and other purposes specified in the Regulations. The data is processed solely on the basis of legal provisions or the consent expressed by the Customer.
3. Personal data provided to the Seller are provided voluntarily, subject to, however, that failure to provide the data specified in the Regulations in the Registration process prevents Registration and creation of a Customer Account and prevents the submission and execution of the Customer's order in the case of placing an order without Registration of a Customer Account.
4. Anyone who provides their personal data to the Seller has the right to access and correct their content.
5. The Seller ensures the possibility of deleting personal data from the database, in particular in the event of deleting the Customer Account.
6. The Seller protects the personal data provided to it and makes every effort to protect it against unauthorized access or use.
7. The Seller provides the Customer's personal data to the Supplier on a one-time basis to the extent necessary to complete the Delivery of a specific order.
XI. FREE SERVICES PROVIDED ELECTRONICALLY
1. The Seller provides free services to Customers electronically:
a. Contact form;
b. Newsletter;
c. Maintaining the Customer Account.
2. The services indicated above are provided 7 days a week, 24 hours a day.
3. The Seller reserves the right to choose and change the type, form, time and method of granting access to selected services, about which he will inform Customers in a manner appropriate to amending the Regulations.
4. The Contact Form service consists in sending a message to the Seller using the form available on the Store's Website.
5. Resignation from the free Contact Form service is possible at any time and involves ceasing to send inquiries to the Seller. The Newsletter service can be used by any Customer who enters his or her e-mail address using the registration form provided by the Seller on the Store's Website. After sending the completed registration form, the Customer immediately receives confirmation from the Seller by e-mail to the e-mail address provided in the registration form. At this moment, an agreement for the electronic provision of the Newsletter service is concluded. During Registration, the Customer may additionally select the appropriate box in the registration form to subscribe to the Newsletter.
6. The Newsletter service consists in sending by the Seller, to the e-mail address, a message in electronic form containing information about new products or services in the Seller's offer. The newsletter is sent by the Seller to all customers who have subscribed.
7. Each Newsletter addressed to given Customers contains, in particular: information about the sender, a completed "subject" field specifying the content of the shipment and information on the possibility and method of unsubscribing from the free Newsletter service.
8. The Customer may unsubscribe from the Newsletter at any time by unsubscribing via the link included in each e-mail sent as part of the Newsletter service or by activating the appropriate field in the Customer Account.
9. The Customer Account Maintenance service is available after Registration in accordance with the terms described in the Regulations and consists in providing the Customer with a dedicated panel on the Store's Website, enabling the Customer to modify the data provided during Registration, as well as tracking the status of order fulfillment, as well as the order history. completed.
10. The Customer who has registered may submit a request to delete the Seller's Customer Account, however, if the Seller requests to delete the Customer Account, it may be deleted within 14 days of submitting the request.
11. The Seller is entitled to block access to the Account Customer and free services, in the event of the Customer acting to the detriment of the Seller or other Customers, the Customer's violation of legal provisions or provisions Regulations, and also when blocking access to the Customer Account and free services is justified for security reasons - in particular, the Customer breaches the security of the Store Website or other hacker activities.
12. Blocking access to the Customer Account and free services for the above-mentioned reasons lasts for the period necessary to resolve the issue constituting the basis for blocking access to the Customer Account and free services.
13. The Seller notifies the Customer about blocking access to the Customer Account and free services electronically to the address provided by the Customer in the registration form.
XII. PROTECTION OF INTELLECTUAL PROPERTY AND PERSONAL RIGHTS
1. All rights to the Online Store, including economic copyrights, intellectual property rights to its name, its Internet domain, the Store's Website, as well as to patterns, forms and logos posted on the Store's Website (except for those logos and photos presented on the Store's Website for the purpose of presenting goods whose copyrights belong to third parties) belong to the Seller, and they may only be used in a manner specified and in accordance with the Regulations and the Seller's consent expressed in writing.
2. It is unacceptable to use the resources and functions of the Online Store in order to conduct activities by the Customer that would violate the interests of the Seller.
3. If the Customer or another person or entity considers that the content published on the Store's Website violates their rights, personal rights, good customs, feelings, morals, beliefs, principles of fair competition, know-how, secrets protected by law or on the basis of an obligation, may notify the Seller of a potential infringement.
4. The Seller, notified of a potential violation, takes immediate action to remove the content causing the violation from the Store's Website.
XIII. FINAL PROVISIONS
1. In all matters not regulated in these Regulations, the provisions of generally applicable Polish law shall apply, in particular the provisions of the Civil Code, the Personal Data Protection Act, the Act on the Provision of Electronic Services and the Act on Consumer Rights.
2. All disputes between the parties shall be resolved by a common court competent for the Seller's registered office.
3. If a dispute arises, the parties will strive to resolve the matter amicably. A buyer who is a consumer has the opportunity to use an out-of-court method of dealing with complaints and pursuing claims before the Permanent Consumer Arbitration Court at each Provincial Inspector of the Trade Inspection. Information on how to access the above-mentioned mode and procedures for resolving disputes, can be found at the following address: http://www.uokik.gov.pl, in the "Consumer dispute resolution" tab. It is also possible for the Client to use mediation. Lists of permanent mediators and existing mediation centers are provided and made available by the Presidents of the relevant District Courts.
4. The Seller reserves the right to change these Regulations. All orders accepted by the Seller for execution before the date of entry into force of the new Regulations are carried out on the basis of the Regulations that were in force on the day the order was placed by the Customer. The change to the Regulations comes into force within 7 days of publication on the Store's Website. The Seller will inform the Customer 7 days before the entry into force of the new Regulations about the amendment to the Regulations by means of a message sent electronically containing a link to the text of the amended Regulations. If the Customer does not accept the new content of the Regulations, he is obliged to notify the Seller of this fact, which results in the termination of the contract for the provision of electronic services in the scope of maintaining the Customer Account.
5. The Regulations enter into force on January 31, 2023.